Frequently Asked Questions

Spectra Services is dedicated to the sales and service of new and used microscopy products and laboratory equipment from many of today’s leading manufacturers as well as complimentary products such as motorized stages, digital cameras, fiber optics, measurement equipment and image analysis software.

 Whether you need a single microscope, complete imaging system or a custom-designed imaging solution, our experienced imaging specialists will demonstrate our products and help you determine the products that best meets your requirements. If you're unsure of exactly what type of solution you need, we can advise you based on your unique application. Spectra Services provides after-sale service and support for our entire line of products.

Spectra Services serves hobbyists and professionals with a broad range of interests and areas of specialization. Our knowledgeable staff and product experts are here to assist you with your purchase. We are dedicated to providing you with the highest quality of customer service. Please let us know how we can help.

Return Policy

All returns must be authorized by Spectra Services in order to insure proper credit and must be requested within 30 days of purchase. NOTE: All returns are subject to a minimum 15% restocking charge. For returns not due to Spectra Services error, customer is responsible for all transportation fees related to the returned product. To ensure proper credit, each Product return must include the following information:

• Customer Name and Address
• Purchase Order Number
• Spectra Services Shipping Order Number
• Date of Invoice
• Item Number of Returned Item(s)
• Spectra Services Return Authorization Number
• Reason for Return

Products not authorized for return include:

• Products not in completely resalable condition (including Products with damaged, missing or defaced labelling or packaging)
• Chemicals, reagents, diagnostics, sterile or any controlled products (unless products do not meet specification)
• Laboratory apparatus or instruments that have been used or are without the original packaging, labelling and operating manuals.
• Refrigerated products or other perishables
• Products which are not inventoried by Spectra Services and are not able to be returned to the manufacturer
• Products purchased on a Special Order Basis
• Products not purchased from Spectra Services
• Products with an expired shelf life or an expiration date too short for resale
• Discontinued products

Used Microscopes and Parts:

• The customer has one week from the date of delivery to make sure these products meet their expectations. If during the one week period the customer decides to return the microscope or parts, there is no restocking fee but the customer is responsible for the shipping cost of returning the product back to Spectra Services. Full credit will be issued upon receipt and inspection of the returned product to ensure all equipment was returned in the same condition as it was shipped out.

All exchanges and returns require the completion of a Return Merchandise Authorization (RMA) form. Once completed, please return the merchandise immediately as the RMA number is only active for 10 days from the date of submission. For more information, please review our Return and Exchange Instructions.

IMPORTANT: We highly recommend insuring goods for their full value and safely wrapping items to prevent shipping damage. Charges associated with returning items are the responsibility of the customer unless the item arrived defective, incorrect or broken. For orders damaged in transit, please contact us.

Pricing and Availability

Please note that all pricing and availability are subject to change without notice. All prices listed are in U.S. dollars. If you have any questions regarding our pricing or would like to check whether an item is in stock, please contact us.

Volume Discounts

Spectra Services provides discounts to qualifying orders placed by our customers. To see if you qualify for a discount, please contact us.

Accuracy of Information

Pricing and availability are subject to change without notice. Spectra Services has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, Spectra Services reserves the right to revoke any offer and correct any omission, error or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and Spectra Services is not responsible for any errors, omissions or inaccuracies contained therein.

Pricing

Comparative Pricing

Spectra Services makes its best effort to ensure that "List Price" represents the full retail price suggested by the supplier or manufacturer, the price estimated based on comparable items offered elsewhere, a former price the item was offered for by at Spectra Services or the price estimated in accordance with standard industry practice. Please note that "List Price" may vary according to your geographic location. Spectra Services offers its products nationally and internationally and it is impossible to indicate the particular "List Price" of an item in every location on any day. If you have additional questions regarding our Pricing Policy, please feel free to contact us.

Payment Options

Here at Spectra Services we want your shopping experience to be secure and convenient. We offer a variety of payment options so that you can choose the one that best fits your needs. Spectra Services accepts most major credit cards and we also accept checks, money orders, wire transfers, purchase orders.  If you additional questions feel free to contact us.

Order Cancellation Policy

Spectra Services is dedicated to providing top notch customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. As a vast majority of in-stock items ship within 24 hours, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped. Feel free to contact us if there are any questions.

International Orders

Spectra Services ships to most destinations worldwide. For all customers with either an international billing or shipping address in their order, please read the following and contact us via phone or email should you have any questions.  We require Bank Wire in advance for all international orders, contact us via phone or email should you have any questions.

International Shipping

Spectra Services ships internationally to all countries where UPS, USPS, FedEx or DHL services are available. If you have an existing account with one of these shipping companies, we will be happy to use your existing account. Please contact us via phone or email should you have any questions.

Please make sure to check your local laws, rules and regulations in regards to all custom/brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination as all fees mentioned above are the responsibility of the recipient and not Spectra Services. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the customer.

Please note that some products are prohibited from shipping internationally and/or may require additional authorization from the U.S. Government or our suppliers. Sometimes, this is due to contractual restrictions by our manufacturing partners. In other cases, restrictions are imposed by the U.S. Government. We will notify you if there are any restrictions which prevent your order from shipping.